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His session, titled 'Planning Ahead for Optimal Contact Center Deployment,' will take place on Tuesday, September 16th, from 2:45-3:30 p.m. PDT at the Los Angeles Convention Center.
The widespread adoption of VoIP in the contact center has led to measurable benefits for the organizations that deploy it, such as significant cost savings, increased productivity, and new and innovative ways to serve customers. However, many organizations underestimate just how complex the reality of VoIP is, especially when deployed in the contact center.
Delivering a consistent, high-quality user experience to both customer and agent presents a host of challenges. Empirix's session will cover how implementing the right testing and monitoring approach in the contact center will help ensure a successful deployment and ongoing operation.
'Although VoIP in the contact center continues to gain momentum, complex VoIP adoptions still occur more often than not,' said Odence. 'As part of our presentation, we hope to help attendees understand that, by taking the necessary steps, they can ensure a smooth VoIP rollout for their employees and their customers.'
'We're happy to have Empirix represented on a panel at this year's show,' said TMC president and conference chairman, Rich Tehrani

RICHMOND, Va., Sept. 15 /PRNewswire-FirstCall/ -- Insmed Inc. (Nasdaq: INSM) a developer of follow-on biologics and biopharmaceuticals, today announced that Geoffrey Allan, Ph.D., CEO of Insmed, will present at the Biosimilars 2008 Conference in Washington D.C. Dr. Allan will be discussing the Company s perspective on the potential impact of follow-on biologics (FOB) on American consumers and will also Chair a panel on this topic on Tuesday, September 23, 2008 in the Jack Morton Auditorium at George Washington University in Washington, D.C. Dr

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